Japan Powder Testimonials

We are Number 1, because we care about your Japan travel experience! With over 20 years experience of skiing and snowboarding in Japan we have learnt a lot about this great country, about the people, the culture and the unforgettable sights and sounds but most importantly we learned about their dedication to service and continual improvement.

Over the last 7 years we have been bringing people to Japan and hosting them in Hakuba at our own property, Aqua Alpine Hotel, through our dedication to; Densetsu (Legendary) service and continuous improvement as well as following our other core values, we have been voted number one in Hakuba for the last 4 years by our guests. Last year we were proud to be voted No 2 best boutique experience in all of Japan and No 1 value for money by our customers. We have also won several service awards and been awarded a certificate of excellence from Tripadvisor 4 years in a row.   You can trust that your Japan Powder Holiday experience to us we have the knowledge and history to provide you with the best ski holidays to Japan because we do care! See our Japan Powder Promise.

Here are some of the few reviews below but you can check them all out at Trip Advisor.

Feb 2019

I just wanted to say thanks for an awesome holiday in Hakuba!! We had a fantastic time. We loved the STELLE BELLE.. It was perfect for us. The staff were so helpful and awesome! The location fantastic and breakfasts were amazing, Hope the rest of the season is FAB!!

Thanks again Anne Greg & Jesse

Jan 2019 

Just wanted to say thanks for all your help with this holiday we just returned from in Japan. We had a fantastic time and everything went as smoothly as we could hope for in a country where English is second language. Loved Hakuba (and the snow monkeys!), we were blown away by Tokyo and loved Kyoto. Japanese people were so friendly and helpful. All the information you supplied was very helpful and even the rail trips went smoothly. We will definitely go again!  Richard R 

April 2018 

Just wanted to drop you all a quick line to say thank you so much for all of your assistance in putting together our entire trip to Japan. Your advice and guidance with booking each component of the trip was first class! Everything from the accommodation, transfers, rental bookings, ski lessons was all arranged. We had a great time in Hakuba and the kids for their first trip to the snow are hooked and we are already in discussions about our next trip back to Japan in 2019 for some more skiing! 

All our transfers and accommodations that you helped organise and book for us to Kyoto and Tokyo were spot on and everything went seamlessly. We could not have asked for more from our holiday that was all due to the fact that you had done such a great job putting it all together for us! Thanks again - Scott and Family. 

February 2018 

Hi there, I just wanted to say thanks, it was one of the best trips, I've ever been on. The accommodation and transport ran smoothly, everything was awesome! I have passed the details on to a few people. - Mick & Ruby. 

January 2018 

Matt and I would like to extend a large thank you to and your team for helping us book our trip to Hakuba. It was an amazing trip and we had a great time at Aqua Alpine Hotel. It was so easy for us by combining the ski hire, lift passes & accommodation, before we left and we highly recommend you all to anyone who asks. So thank you again and we will be booking with you again in the future. - Simone and Matt 

January 2018 

I wanted to express my appreciation for all your efforts Josh in making our first trip to Hakuba a great success. To say we've had a great time would be an understatement. Huge thanks to you and your extended team for prompt responses to questions as well as local tips and advice. I have already recommended your services to a few friends toiling with the idea of a Japan ski holiday. - Danny.  

January 2018 

Many thanks to you and your team for all your assistance in the planning of our Japan trip.  We really enjoyed Hakuba and Tokyo, the snow, the food, skiing and boarding.  Wadano Woods was the perfect place to stay, beautiful architecturally and so lovely to relax in.  Thank you again for all your help during the trip especially on our last day. - Kellyanne  

November 2017

We are very excited! You guys have been incredible and have made booking this trip a really enjoyable experience. Again thank you so much for the excellent service received. - Claudia. 

July 2017

Thank you Josh and Japan Powder for looking after us in Hakuba and Nozawa Onsen, I do look forward to contacting you again next year and will have no hesitation in continuing to recommend your services to other friends and always happily tell everybody I talk to on the lifts at Perisher what a great service you provide and how flexible and helpful you guys are, cheers till 2018. - Greg and Tania. 

May 2017

We had the BEST holiday with you guys and I am looking to do it again and bring the kids! We had amazing snow and I could have stayed longer! Thanks again - Regards Mike

March 2017

I wanted to thank you for your help for our short ski holiday up in Shiga Kogen. Hotel Shirakabaso was a great ryokan and although they had limited english speaking staff, the staff were nice and tried their best to help me out. The room we had was new and well kept and it was a quiet corner as I realised the bus stop is just behind the hotel. The set Japanese dinner was also very reasonably priced and so were their snow rentals in the hotel. The taxi service was also very efficient and good drivers. Take care and thanks again. Regards Tina. 

February 2017

The trip was fabulous. I would go back to Kyoto and Niseko in a flash. Somewhat less keen on Tokyo. We all loved skiing in Niseko and we range from level 3 to level 6. Plus the accommodation and food were excellent. The ryokan in Kyoto was straight f of the story of a Geisha. Had a wonderful keisaki dinner there plus the castles, temples and shrines are stunning. Stayed out of the shops - I could have spent a fortune. Regards Kate 

March 2016

Thank you for the organisation of our holidays. We had a fantastic week at Niseko! The landscape is beautiful, snow was good, people very gentle......Everything was perfect: nice transfer service, Shiki Apartment was superb and great ski lessons. The resort was really charming with all those restaurants. Perfect after ski too! Thanks again for your really good advice and your excellent service. 
All my best regards, Val 

 March 2016

I just wanted to send a quick thank you for helping us get to ski Japan, I appreciated your help + response to all our emails! The hotel Alpenburg is a great place to stay + we managed to ski most of the surrounding area with very few people on the slopes mid-week. The hotel is a great size and its quite personal + the food is amazingly good. I particularly enjoyed to outdoor onsen after a long day skiing.
Thanks again for your great work!
Jessica 

 March 2016

Thank you for all your help during our stay in Hakuba. Our whole family had such a fantastic time and a big part of that was knowing your company was there for any questions and just having the shuttle bus to different ski resorts was a massive help. Stelle Belle were amazing and we really loved it there. Already thinking about a return trip. 
Regards,
Samantha and Family

 February 2016

I wish to highlight the incredible service we received from your company and employees. You and your staff have our congratulations. We had a fantastic room with a VIEW! A great time was had at Tomamu and the value was amazing.
Thank you so much,
Rod & Zanda

February 2015

Thank incredibly well organized week. Everything from transportation from the airport to departure.
We loved Niseko and the skiing here and the whole atmosphere around the village and we will come back.
Can really recommend you to our friends. We were incredibly happy.
Shiki hotel was amazing! there was absolutely nothing to complain about.
Thank you for a magical ski week :-)
The Morina Family

 December 2014

Thank you, happy New Year to you and your family and colleagues, as well! 
Niseko was fantastic and the Heritage was excellent - big, warm and was serviced every 3 days which was a lovely surprise. It is also in a great location and easy to get around on the free shuttle buses.
The snow here has been incredible- we have never seen so much powder!
A fabulous holiday.
Thank you for all your help.
Kind regards
Sarah

A big thankyou to JapanPowder and staff. Our families japan trip in January 2014 was nothing short of excellent, the best experience for all. All the properties we stayed at were excellent; great hosts, great locations and great services. All the transfers were good, not one problem. Please pass on our thanks. Hope to do the same next year.
Regards, Todd G

I highly recommend the Australian company Japan Powder to organise a Japan Ski Holiday, their ground support was superb. William M 

Our first trip ever to the snow. We thoroughly enjoyed our experience thanks to Josh, Sam, Mark, Miki & the whole team  Thank you for making this ski trip so memorable for us. You all went out of your way to be helpful with every aspect.  they really know what they are doing so if its your first snow trip to Japan contact them at Japan Powder. We cant wait to see you again next year!
Malcolm Megan Alex & Georgie

Hakuba is such a beautiful area and it's so amazing to be within close proximity to 11 different resorts!!! So spoilt for choice! and just never enough time to enjoy them all! You must all go to Cortina for the pow pow! A huge thanks to Josh and Sam! You guys are amazing! and you truly know what hospitality is about! We really can't wait to return some day! See you again next time!
A huge thanks from the newlyweds- Saskia and Matt :)

Big thanks to Josh, Sam and the team at Japan Powder for a fantastic family holiday we will definitely be back next season.
Paul H

I travelled with my Brother and a few mates for a "old Boys" ski trip to japan that we had been talking about for the past 5 years. We were dropped off by the bus in Goryu and was promptly picked up by Sam from Japan Powder who took us to the hotel. I needed to hire some skis so Sam took me up to a ski hire place and i was fitted with the current seasons skis and boots at extremely good prices. Sam also took a group of us to Cortina a ski resort further down the valley (apprx 40 Minutes drive) on his day off and skied with us all day and showed us around the place. The Hakuba Valley and all the different ski resorts were sensational. I have nothing but praise for Japan Powder and all the staff and cant thank them enough and how special they made my trip. I am already planning a return to Hakuba.
Paul K

Thanks to Josh and the team for another awesome holiday in Hakuba. Will definetly be back!!!!
Brett W