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On-ground Support and Assistance

If you are in Japan and require support or assistance regarding your package, please do not hesitate to contact our on-ground office located in Hakuba. If you're already in Hakuba, you'll find our office a short 20 metre walk down from the Escal Plaza Base Centre of the Hakuba Goryu Resort.

Japan Office (December ~ April)*

Office Hours
Monday: Friday: 7:30am ~ 6:00pm
Saturday: 7:00am ~ 5:30pm
Sunday: 7:00am ~ 4:00pm
After Hours Contact:  +81 90 9797 2353

Contact Details

Phone: +81 261 75 3571

Fax:  + 81 261 75 3571
Address: 22203-151 Kamishiro, Hakuba-mura, Kita-Azumi-Gun, Nagano-ken, Japan, 399-9211
* For assistance outside the Japanese Winter Season, please contact our Australian Office.

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